Frequently
Asked Questions

All our jewelry goes through a series of tests before they are delivered to you. As long as our approved maintenance guide is followed, the jewelry (s) will not discolor/break. Do not worry if you forgot to take of your non-waterproof ring when showering and it discolors you can simply contact our 24/7 live chat support and they will assist you with creating a case with BROKEVIBES Oslo service department and assist you with creating shipping labels for free so you can easily ship the ring back.  Our team here in Oslo offers free service on all our jewelry, so you will not be charged anything

Once you receive the shipping confirmation on mail/sms, you shall expect your order within 5 days. If it does not arrive within the time above we will compensate you a 10 USD discount code. If your package does not arrive within 10 days we will consider it lost and ship a new package free of charge.

All orders are sent from Oslo🇳🇴

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: - gift cards To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted (if applicable) - any item not in its original condition, is damaged or missing parts for reasons not due to our error - any item that is returned more than 30 days after delivery.